Customer Payments Service Analyst

🌍Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way?

🦸‍♂️🦸‍♀️ Do you want to develop your talent in a TOP Scale Up and collaborate with the best professionals?

At Lookiero, we're looking for a Customer Payments Service Analyst to join our dynamic, international, and fast-growing team.

If you enjoy communicating with people, solving issues, and finding solutions with a positive attitude, you might be the person we're looking for!

Our purpose

From Lookiero we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives.

Thanks to technology, Data and Artificial Intelligence, we have an extraordinary opportunity to deliver a unique shopping experience tailored to each individual.

With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity and purpose.

What will be your challenge as a Pay Analyst?

• You will follow the customer experience in all aspects of payments to enable the correct operation of the service.

• You will be responsible for communicating with customers on all aspects of our payment methods: sending emails, messages, etc., in a friendly, dedicated and timely manner.

• You will help set up and track payment processes.

• You will participate in fraud detection and prevention initiatives.

• You will be following up with customers regarding their unpaid accounts.

• You will analyse customer accounts in detail.

• You will use and manage payment platforms.

What will make you succeed as a Pay Analyst in Lookiero?

• You have a good level of Spanish and English.

• A good level of French would be a huge plus!

• You have good writing skills.

• A second European language will also be a HUGE plus.

• You are comfortable with new technologies and are quick to learn how to use new IT tools.

• You have previous experience in a customer service department, preferably with an e-commerce player, is a plus.

• You have experience working with Zendesk.

In addition, we would especially like to see...👀

• You are proactive and problem-solving-oriented. Positive and looking for solutions before reporting a problem.

• You can easily adapt to change.

• You are rigorous and organised, it's key in this position.

What will we bring to you?

👫 We are one team. With a culture of collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!

📣 We want to listen to your voice: You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!).

Join us in a stimulating work environment that is based on the principles of freedom and responsibility.

🌍 100% remote or hybrid. If working from Bilbao is too far away for you, that's OK! We support remote working and if you prefer working in our Headquarters in Bilbao it's also possible.

📚 English classes and training budget: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date!

What will the selection process be like?

1- Initial interview with the People Team.

2- Case study.

4- Interview with the Hiring Manager.

5- Last but not least, the final stage is the Offer.

If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.

Disclaimer:The data controller of your personal data is Lookiero Style, S.L. with tax identification number B-95810826. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to dpo@lookiero.com. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy.