Customer Success Engineer, EMEA

GitLab
GitLab

Original Advert

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities.

The Senior CSE reports to the Manager/Senior Manager, CSE.

What You'll Do  

  • Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
  • Providing technical, architectural and best practice guidance
  • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
  • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer's business objectives
  • Focus on solution-based programs that are customized to fit an individual customer's needs
  • Develop and collaborate on customer workshops, demos, and other enablement
  • Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners
  • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others
  • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey

What You'll Bring 

  • Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
  • Technical experience in development or systems engineering
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
  • Exceptional verbal, presentation, and written communication skills
  • Excellent time management and ability to work with several different teams at any given time
  • Fluent German

How GitLab Supports Full-Time Employees

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Product Design Manager, Platforms, Plan, and Analytics

Remote, Canada; Remote, France; Remote, Germany; Remote, Ireland; Remote, Netherlands; Remote, Spain; Remote, United Kingdom; Remote, US
US$170K - US$240K3w ago

Engineering Manager, AI Engineering:Workflow Catalog

Remote, EMEA; Remote, US-Southeast
1mo ago

Senior Regional Marketing Manager, EMEA

Remote, EMEA
1mo ago

Senior Manager, Engagement Management

Remote, EMEA
1mo ago

Engineering Manager, AI Engineering:Agent Execution

Remote, EMEA; Remote, US-Southeast
1mo ago

Senior Engineering Manager, Design

Remote, Canada; Remote, France; Remote, Germany; Remote, Ireland; Remote, Netherlands; Remote, Spain; Remote, United Kingdom; Remote, US
US$195K - US$240K1mo ago

Manager, Customer Success Managers, SEMA

Remote, France; Remote, Spain
1mo ago

Business Development Representative, Spanish Speaking - Spain

Remote, Spain
1mo ago

Senior AI Engineer

Remote, EMEA
1mo ago

Senior Backend Engineer (Ruby on Rails), Plan: Knowledge

Remote, Americas; Remote, APAC; Remote, EMEA
2mo ago

Director Regional Sales, MED

Remote, Europe
2mo ago

Senior Stock Administrator

Remote, Americas; Remote, EMEA
US$87K - US$187K2mo ago

Customer Success Manager

Barcelona, Spain
3d ago

Technical Support Engineer

Barcelona, Spain
4d ago

Implementation Security Services LSS SME

Barcelona, Spain
1w ago

# Discover II 2026-2027 Data Engineering & AI Implementation Intern

Madrid, Spain
1w ago

Solutions Architect

Madrid, Spain
1w ago

Customer Onboarding and Success Manager (Revolut GlobalHire)

Spain / Poland / Remote / Romania / Portugal
1w ago
Visa Sponsor

Global Pricing Implementation Lead – R&I

Barcelona, Spain
1w ago

Implementation and Business Analyst Senior Specialist - Hospitality Tech Solutions

Barcelona, Spain
1w ago

Customer Support Associate

Barcelona, Spain
1w ago

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Madrid, Spain
1w ago

Customer Success Manager - Spain 🇪🇸

Madrid, Spain; Barcelona, Spain
2w ago

Strategic Customer Success Manager - Americas

Remote, Spain
2w ago
Visa Sponsor

Software Engineer I, Backend (Servicing Platforms)

Remote, Spain
€55K - €85K3d ago

Regulatory Compliance Manager (Insurance)

Spain / Remote / Romania / Hungary / Portugal
1w ago

Software Engineer (Python) - AutoDL

Spain / Poland / Remote / United Arab Emirates / Sweden / Czechia / Portugal / Cyprus / Serbia / 1st arrondissement Paris, France
1w ago

Customer Onboarding and Success Manager (Revolut GlobalHire)

Spain / Poland / Remote / Romania / Portugal
1w ago

Technical Account Manager - Openstack

Remote, Spain
1w ago

Senior Platform Consultant

Remote, Spain
1w ago

Sr. Software Engineer - Yield Management Team

Remote, Spain
1w ago

Sr. Software Engineer - Fraud & Quality Team

Remote, Spain
1w ago

Senior Software Engineer (Containers)

Europe - Remote
US$157K - US$184K1w ago

Software Installation Engineer

Madrid, Spain (Remote)
1w ago

Senior Artificial Intelligence/Machine Learning Engineer

Spain / ES-Remote / ES
1w ago

Director, User Insights

Remote / Canada (Remote) / Canada / UK (Remote) / United Kingdom / USA (Remote) / United States / Czechia (Remote) / Czechia / Iceland (Remote) / Iceland / Hungary (Remote) / Hungary / Ireland (Remote) / Ireland / Slovakia (Remote) / Slovakia / Poland (Remote) / Poland / Spain (Remote) / Spain / Estonia (Remote) / Estonia / Switzerland (Remote) / Switzerland / Slovenia (Remote) / Slovenia / Portugal (Remote) / Portugal
US$244K1w ago

Application managed by GitLab