Key Responsibilities

• Deliver induction and product training to internal GIG operators and GiG staff.
• Deliver Escalations training to all staff using the GiG Core platform.
• Maintain existing documentation and teaching resources.
• GiG internal help desk for product related questions
• Maintain the team's knowledge sharing channels
• Contribute to the company's culture of learning
• Aid in the delivery of the team's development projects and objectives

Skills & Expertise

• University level English language skills, with a proven ability to write extensive documents.
• Extensive project management abilities, able to handle multiple simultaneous projects.
• Excellent time-management and can work unsupervised for the most part.
• Exceptional communication, interpersonal, teaching and presentation skills.
• Proven ability to quickly learn all aspects of technical software product.
• Excellent reading and writing skills.
• Experience training staff in a medium/large size business
• Strong passion for learning new skills, tools, processes, and techniques and teaching that knowledge to others.
• Ability to travel to client sites to deliver training, sometimes with short notice.
• Experience working in a multi-cultural team environment.
• Ability to apply and adjust training techniques in accordance with the audience's needs and training content.
• Ability to apply and adjust training techniques in accordance with the audience's needs and training content.
• Bachelor's degree in Management, English or Business discipline preferred.