Job Posting Title: KYC Operations - Lead Case Manager - Associate

Location: Manila, Philippines

Corporate Title: Associate

Role Summary:

The KYC Operations - Lead Case Manager will be responsible for managing and overseeing the end-to-end Know Your Client (KYC) review process for clients under the Philippine business portfolio. This role requires strong coordination across internal teams, relationship managers, and clients to ensure timely and accurate completion of onboarding and periodic reviews. The Lead Case Manager will also manage offshore KYC operations counterparts and ensure alignment with key performance indicators (KPIs).

Your key responsibilities

• Pipeline Management: Oversee and manage the pipeline of client KYC reviews for the Philippine business, ensuring prioritization and timely execution.

• End-to-End Oversight: Lead the full lifecycle of KYC reviews (onboarding and periodic), ensuring compliance with internal policies and regulatory requirements.

• Stakeholder Coordination: Act as the primary liaison with local business units, relationship managers, and clients to gather documentation and resolve dependencies.

• Collaboration & Escalation: Coordinate and escalate issues with internal teams such as KYC Operations, Anti-Financial Crime (AFC), and Compliance to ensure reviews are completed within target dates.

• Offshore Team Management: Manage the relationship and performance of offshore KYC Operations teams, ensuring adherence to SLAs and KPIs.

• Process Improvement: Identify opportunities for process optimization and contribute to the development of best practices in KYC operations.

• Reporting & Metrics: Provide regular updates and reports to senior management on review status, risks, and performance metrics.

• Other Duties: Perform other tasks as assigned to support the goals and objectives of the team.

Your skills and experience

• Portfolio/Project Management Experience: Proven ability to manage multiple client reviews and projects simultaneously.

• KYC Knowledge: Strong understanding of KYC processes, regulatory requirements, and risk management in a banking environment.

• Stakeholder Engagement: Excellent communication and interpersonal skills to work effectively with business stakeholders and senior management.

• Organized & Self-Driven: Highly organized with the ability to work independently and manage competing priorities.

• Analytical Skills: Experience in big data analysis and reporting tools (e.g., Excel, Tableau, Power BI) is a strong advantage.

• Leadership & Management: Experience in managing offshore counterparts is preferred.

• Problem Solving: Strong critical thinking and problem-solving skills, especially in resolving KYC-related issues.

• Education: Bachelor's degree in Business, Finance, or related field. AML/KYC certifications are a plus.

How we'll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

What we'll offer you

• Competitive Salary

• Attractive Retirement Benefit

• Medical and Life Insurance upon employment

• 15-20 days Annual Vacation Leaves

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Click here to find out more about our diversity and inclusion policy and initiatives.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.