Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.

We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee well-being and a strong workplace culture.

Who We're Looking For:

System Administrator who will be responsible for providing technical support and assistance to our employees. Your primary focus will be on troubleshooting and resolving technical issues, ensuring the smooth operation of our IT systems, and maintaining high levels of customer satisfaction.

Location: Kyiv, Ukraine

Hybrid format: 3-4 days per week in the office

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues.
• Respond to and resolve IT support requests via phone, email, or in-person.
• Diagnose and troubleshoot technical problems, escalating more complex issues to senior staff when necessary.
• Install, configure, and maintain computer systems, software, and peripherals.
• Maintain accurate records of support requests and resolutions using our ticketing system.
• Collaborate with other IT team members to implement and improve IT processes and procedures.
• Provide training and support to end-users on various IT systems and applications.
• Stay up-to-date with the latest technology trends and advancements.
• Manage IT equipment procurement, including researching and purchasing new hardware and software.
• Track the issuance and return of IT equipment to employees.
• Coordinate with courier services to send and receive IT equipment for remote employees and manage returns to the office.
• Prepare and support strategic online broadcasts and presentations.

Requirements:

• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows and Mac operating systems, Office 365.
• Experience with Windows Server 2019/2022, Active Directory, ESET, Exchange 2019, and Microsoft 365.
• Familiarity with network concepts, including TCP/IP, DNS, and DHCP.
• Experience with troubleshooting hardware and software issues.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Relevant certifications are a plus.

What you should expect from us:

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.