The Operations Control team in the Servicing Division is responsible for providing comprehensive support for all PRCMs, audits, and issue resolutions. A key function of the team is to interact with production and operational units to execute specialized tasks within the control framework, actively working to mitigate risk. This requires a deep understanding of the division's operations, which enables the team to effectively represent the control function across various business groups and ensure that risk management is integrated into all activities. Through this collaborative and analytical approach, the Operations Control team helps safeguard the division's processes and maintain a robust and compliant operational environment.

Job Description

The Operations Support Lead Analyst Vice President is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, process flow documentation, account maintenance, imaging and control operator in coordination with the Operations - Core Team. Additionally, the Ops Sup Lead Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Responsible for Citi Enterprise Architecture Methodology Process (CEAM). Building out the structure of various CEAM mappings, ensuring accuracy within mapping to the processes.

• Organizing discussions, participation in group walkthroughs, coordination with other internal partners to keep open lines of communication in decisions.

• Responsible for ensuring accuracy of the CEAM mapping for all processes under Transaction Processing for next step approval.

• Engagement with management and senior leadership when requested.

• Responsible for understanding the business process flows for all transaction service applications and how it impacts the infrastructure.

• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services

• Communicate regularly with all Operations teams and departments regarding control and process operations.

• Maintain knowledge of Citi's operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients

• Analyze existing operational processes and apply creativity to complex situations, as needed

• Serve as a CEAM delegate for 4 full processes and support over 150 controls within the organization.

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience required, with 3 years in Risk & Control preferred

• Experience working in a fast pace and high pressure environment

• Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes

• Self-motivated and detail oriented

• Proven organization and time management skills

• Process model mindset

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Ofallon Missouri United States

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Primary Location Full Time Salary Range:

$96,400.00 - $144,600.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Apr 11, 2026

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