Omnicom Health is the largest healthcare marketing and communications network in the world, with more than a dozen companies and over 4,000 talented people specializing in every area of health. Our people come from every corner of science, medicine, marketing, and communications, partnering with clients-and connecting with each other- to achieve meaningful change through better, more innovative communications.

About the role: 

We are seeking an experienced Operations Manager to lead traffic, resource planning, and operational excellence within our healthcare advertising agency. This role combines hands-on workflow management with broader responsibility for staffing, utilization, and process optimization. The objective is clear: ensure projects are delivered efficiently, teams are properly resourced, and the agency grows sustainably and profitably.

Key Responsibilities

Traffic & Workflow Management

• Own and manage day-to-day traffic across all departments (Account, Creative, Strategy, Medical, Production).
• Build and maintain realistic project timelines in collaboration with Project Management and Account teams.
• Anticipate bottlenecks and proactively adjust priorities and resources.

Staffing & Resource Planning

• Lead short- and mid-term capacity planning aligned with revenue forecasts and pipeline.
• Monitor utilization rates and identify gaps or over-servicing risks.
• Recommend freelance or permanent hiring needs based on business demand.

Operations & Process Improvement

• Optimize internal workflows and implement best practices to improve efficiency and quality.
• Ensure strong use of project management tools (e.g., Workfront or similar platforms).
• Introduce operational rigor while maintaining agility in a fast-paced healthcare environment.

Project Management & Delivery Oversight

• Apply strong project management principles to ensure scope control, timing discipline, and cross-functional alignment.
• Support teams in defining clear scopes of work and managing changes effectively.

Innovation & AI Adoption

• Demonstrate a strong interest and proactive mindset toward the use of AI to improve workflows, efficiency, and productivity.
• Identify opportunities to integrate AI-driven tools into operations and project management processes.

About you:

• 6-10+ years of experience in operations, traffic, resource, or project management within an advertising agency (healthcare experience preferred).
• Strong project management skills and understanding of end-to-end agency workflows.
• Experience with project management tools such as Workfront (or equivalent).
• Commercially aware, highly organized, and solutions-oriented.
• Excellent interpersonal skills, with strong relationship-building abilities and a natural ease working with diverse teams and senior stakeholders.
• High level of emotional intelligence and ability to navigate complex organizational dynamics.

This is a pivotal role for someone who enjoys bringing structure to complexity, improving how teams work, and enabling an agency to scale with clarity and control.