Company Intro

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.

Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

We're a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform - whenever and however it's convenient for them.

Site Reliability Engineer I (SRE I) are specialists in treating operations as a software problem. They focus on reliability of systems and services - addressing availability, performance, scalability, latency, observability, efficiency.

The role of a SRE I is to produce quality technical solutions to problems outlined by the Engineering Manager and Product Owner. They write good quality test and production code with little supervision. They have the knowledge to use the right design pattern at the right time and follow best practices with minimal support. An SRE I works on concrete topics as any other team members, but the delivery is slower than more experienced SREs because of the lack of experience and expertise in some technologies and the lack of commercial awareness.

Because the required technical skills and commercial knowledge can vary from one area to another, SRE I can wear several hats; part of a business service owner team, owner of a piece of infrastructure, and/or consultant to product development teams regarding Site Reliability Engineering related scope.

Key Responsibilities

Building software applications

• Has sufficient knowledge to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area

• Has sufficient knowledge to refactor and simplify code by introducing design patterns when necessary

• Has sufficient knowledge to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy

• Has basic knowledge to write readable and reusable code by applying standard patterns and using standard libraries

• Has basic knowledge to maintain data security, integrity and quality by effectively following company standards and best practices

Software Systems Design

• Has basic knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologies

• Has basic knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems

• Has basic knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standards

• Has basic knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements

End to End System Ownership

• Has basic knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated

• Has basic knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs

• Has basic knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks

• Has sufficient knowledge to independently manage an application or service by working through deployment and operations in production

• Has basic knowledge to maintain data security, integrity and quality by effectively following company standards and best practises

Technical Incident Management

• Has basic knowledge to address and resolve live production issues by mitigating the customer impact within SLA

• Has basic knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysis

• Has basic knowledge to keep track of incidents by contributing to postmortem processes and logging live issues

Automation and toil reduction

• Has basic knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scaling

• Has basic knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay current

• Has basic knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency

Monitoring and Alerting improvements

• Has sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planning

• Has basic knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics

Critical Thinking

• Has sufficient knowledge to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.

• Has sufficient knowledge to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.

Continuous Quality and Process Improvement

• Has basic knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards.

• Has basic knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.

Effective Communication

• Has sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience

• Has sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening

• Has sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques

Architectural Guidance

• Has basic knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy,

childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.