Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.

Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

We're a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform - whenever and however it's convenient for them.

Within Central Technology, the Tech Standards and Engineering Ecosystem organisations collaborate across the company to define and scale standards for robust technical, data, and engineering practices. Change Management is a critical pillar of this mission, enabling Booking.com and Booking Holdings Financial Services (BHFS) to meet increasing expectations on operational resilience, risk, audit and regulatory compliance.

Role Overview:

As a Sr Technical Program Manager you will orchestrate cross-cutting programmes that turn our Technology Change Management (TCM) Playbook and Core Controls into scalable, automated and developer-friendly practices across Central Technology and BHFS scope.

You will:

• Own the end-to-end program for CM controls automation, rollout and reporting, with a strong focus on BHFS-critical platforms and services.
• Partner closely with Engineering, Infra, BHFS, Risk, Audit, Tech Standards and Shift Left to land change controls in a way that protects the company while enabling engineering velocity.
• Drive visibility, governance and continuous improvement around Change Management maturity, metrics and adoption from Bangalore CoE.

Key Responsibilities and Duties

1. BHFS Change Governance & Compliance

• Regulatory-first Change Management:
  · Lead programmes that ensure Booking.com's Technology Change Management (TCM) processes and tooling meet - BHFS and broader regulatory expectations (e.g. SOx, EMIs, operational resilience) for in-scope services.
  · Translate BHFS and risk requirements into clear change-control expectations for engineering (e.g. four-eyes principle, SoD, enhanced evidence, emergency change handling).
• Change Advisory & Governance:
  · Coordinate with Security/Compliance and BHFS stakeholders to review and govern Standard, Normal and Emergency changes impacting BHFS-critical services.
  · Ensure that change risks, mitigations and approvals are systematically captured and auditable across our tooling (e.g. Jira, ServiceNow, GitLab, Harness).
• Audit Readiness:
  · Maintain end-to-end traceability from requirements → epics → MRs → deployments → change records and evidence.
  · Prepare and run audit readiness reviews; support Internal Audit, external auditors and regulators with clear, structured evidence packs and narratives.

2. CM Controls Automation & Operating Model

• Controls design & rollout:
  · Co-own with Senior Engineers the global rollout plan for Change Management controls (change assessment, testing, approvals, emergency changes, incident-to-change loop) across Central Technology and relevant BHFS scope.
  · Identify impacted domains and teams, sequence rollout, define success criteria and manage dependencies and risks.
• Automation with platform teams:
  · Partner with Deployments, CI/CD, Engineering Portal, Observability, Service Health, Service Directory and other platform teams to embed controls into SDLC and developer workflows (e.g. webhooks, policy checks, automated evidence capture).
  · Ensure that CM controls and guardrails are designed to be self-service, scalable and sustainable rather than manual, ticket-driven overhead.
• Operating model & playbooks:
  · Define and maintain the Change Management operating model for Central Tech / BHFS, including RACI, governance forums, escalation paths and engagement patterns.
  · Own and iterate playbooks, how‑to guides, FAQs, training and onboarding materials for teams adopting CM controls.

3. Reporting, Metrics & Insights

• Reporting approach:
  · Run alignment workshops with Infra, BHFS, Risk, Tech Standards and domain leads to define which CM metrics matter (e.g. adoption, exceptions, change volume, lead time for change, change failure rate, emergency change usage, control coverage).
  · Partner with data and observability teams to design a coherent reporting architecture for Change Management: data sources, pipelines, metric definitions, dashboards and ownership.
• Implementation & rollout:
  · Lead the implementation of CM reporting and monitoring: drive delivery of dashboards and reports used by engineering leaders, Risk, BHFS and Core Platforms.
  · Monitor adoption and data quality; drive remediation when signals are missing or inconsistent.
• Insights & continuous improvement:
  · Use metrics and incident/post-incident data to identify control gaps, process weaknesses and improvement opportunities.
  · Build and maintain quarterly views on Change Management maturity and risk posture for leadership forums.

4. Cross-functional Stakeholder Management

• Multi-stakeholder orchestration:
  · Act as the central coordination point across Engineering Ecosystem, Core Platforms, BHFS, Product, Risk, Internal Audit, Tech Standards and Shift Left for all major CM-related initiatives.
  · Ensure goals, timelines and success metrics are aligned and clearly communicated.
• Communication & change management:
  · Craft clear communication plans for major CM changes (new controls, tooling changes, reporting updates) and drive adoption via demos, workshops, office hours and documentation.
  · Manage stakeholder expectations, including trade-offs between developer experience, delivery speed and regulatory safety.
• Escalation & decision-making:
  · Own the RAID log for CM programmes; proactively surface issues, risks and decisions to the right forums.
  · Facilitate principled decision-making when there are conflicts between risk appetite, cost and delivery.

5. Programme Delivery & Execution Excellence

• Translate high-level objectives into roadmaps, milestones and backlogs for CM-related programmes.
• Run disciplined execution using appropriate frameworks (e.g. agile delivery, quarterly planning, PI planning, health checks).
• Track and report progress to leadership; adjust scope and priorities based on learning, data and risk.
• Drive a culture of "compliance by design" rather than compliance by after‑the‑fact documentation.

Role Qualifications And Requirements

• Experience
• 8+ years of experience in Technical Program Management, Engineering Management, Product/Program Management or similar roles in large-scale technology organisations.
• Demonstrable experience leading cross-team, technical programmes in at least one of: SDLC/DevOps, CI/CD, infrastructure/platform, security, risk, or compliance.
• Experience working in or closely with regulated / high‑risk environments such as fintech, payments, banking, SOx or BHFS-style entities is strongly preferred.
• Proven record of delivering complex, multi-quarter initiatives that span multiple teams and systems.

• Technical & Domain Skills
• Solid understanding of software engineering and SDLC (from ideation to deployment and operations).
• Familiarity with CI/CD tools and workflows (e.g. GitLab, GitHub, Jenkins, Harness, Argo, ServiceNow/Jira integrations).
• Experience with or strong interest in Technology Change Management (ITIL/TCM), controls and audit requirements.
• Comfortable reading technical designs and discussing trade-offs with engineers and architects (e.g. deployment strategies, observability, resilience patterns).
• Ability to define and interpret metrics (e.g. lead time, change failure rate, incident metrics) and use them to guide decisions.

Behavioural & Leadership Skills

• Strong stakeholder management and influencing skills, including with senior engineering, risk and business leaders.
• Excellent communication and storytelling, capable of explaining complex risk and controls topics in simple, actionable terms.
• Structured thinker with a bias for data-driven decision-making and clear documentation.
• Demonstrated ability to lead through change, creating alignment and momentum across multiple teams and time zones.
• Growth mindset and alignment with Booking.com values: Own It, Think Customer First, Succeed Together, Learn Forever, Do the Right Thing.

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

EEO Statement:

Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.

Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request. M/F/V/D/SO

Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.