Join Our Team as an IT Support Specialist! Are you passionate about technology and eager to make a real impact? We are looking for a dedicated IT Support Specialist to join our dynamic team. This role offers a great opportunity to work with cutting-edge technologies, support end-users, and contribute to ongoing IT projects within a vibrant organization. What you'll be doing: Provide onsite and remote support for hardware and software to end-users across the CEE region, ensuring smooth IT operations. Collaborate closely with business departments, central teams, and external vendors to meet their technological needs. Act as the IT Owner for key company systems, defining requirements and ensuring alignment with IT strategy and budget. Identify potential risks and implement measures to mitigate them. Lead or participate in technical projects, serving as an analyst or solutions architect. Support continuous improvement initiatives, incident management, and best practices to guarantee high-quality service delivery. Manage local hardware assets, assist colleagues' growth, and mentor team members. Ensure compliance with security standards and company policies. Handle asset registration, hardware/software ordering, and track user feedback to improve service. What you'll bring: Minimum of 3 years' experience in an IT support role with increasing responsibilities. Strong troubleshooting skills, especially within the Office 365 environment (preferred). Ability to analyze complex problems, identify root causes, and develop effective solutions. Excellent communication skills in English (C1 level); proficiency in Polish is required; German is a plus. Customer-oriented mindset with a focus on speed, efficiency, and user satisfaction. Knowledge of ITIL practices and cybersecurity best practices. Ability to adapt to evolving technologies and processes. Strong documentation skills and attention to detail. Educational background in IT (secondary/University level preferred). What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: 25 days of vacation Meal vouchers worth 150 CZK from day one Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.) Smart working allowance (750 CZK/month) MultiSport or Flexi Pass (500 CZK/month contribution) Telemedicine - 24/7 online medical support for you and up to five family members Pension contribution (1,000 CZK/month) Fully covered life insurance Free European travel insurance, including coverage for extreme sports and roadside assistance Development programs and courses, including access to LinkedIn Learning A friendly team of colleagues Office refreshments To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)