Claims Specialist Madrid, Spain As part of the AXA XL Iberia, you will work within the First-Party Claims Department handling Technical Claims, both local and under international programs. As Claims Specialist you will play a critical role in AXA XL's claims team, overseeing the setup, investigation, negotiation, and settlement of all assigned claims. Proactive manage, collect and analyse information until either settlement of the claim, or until a determination is made to refer the claim to the Team Leader for advice and assistance. Expect to work closely with your manager and fellow Claims colleagues to drive files to resolution and to interact and collaborate with Underwriting and Operations teams. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be DOING What will your essential responsibilities include? Conduct loss investigations on all assigned claims, by maintaining the accountability of this portfolio claims until settlement/closure is reached. Monitor open claims to meet service requirements of the customer on each claim ensuring that a fair and timely pay-out is achieved. Maintain an accurate record of relevant activities relating to the claim in out paperless system and ensuring that claims procedural and documentation standards are maintained. Provide accurate and timely claims status updates to internal and external customers. Build relationship with internal local and global AXA XL departments, support underwriting and sales process. Obtain proper authorization if settlement value exceeds personal or file authorization limits. Adhering to and management of expense budget. Contribute towards and foster team spirit. You will report to First Party Claims Team Lead, Spain. What you will BRING We're looking for someone who has these abilities and skills: Some years of experience in handling Property claims and managing preventive actions (specialized knowledge to handle other LoBs claims is also a plus) Communicate and work in Spanish and English Manage complex claims coordinating the different contributors to come up with adapted solutions. Understands stakeholders needs and efficiently manage interactions with other parties involved. Explores different alternatives and influence the other parties to reach an agreement with positive outcomes for all. Cultivate relationships with brokers, court prosecutors, opposite lawyers, experts and other involved parties. Willing to grow in your professional path within an environment that fosters collaboration, customer service and colleagues' development. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability.