Amazon is a global technology leader specializing in e-commerce, cloud computing (AWS), digital streaming, and artificial intelligence. Originally founded as an online bookstore, it has evolved into one of the world's most influential companies, operating an extensive global logistics network and the industry-leading cloud infrastructure platform. In Spain, Amazon has established a massive footprint with corporate headquarters in Madrid and a major tech hub in Barcelona, complemented by dozens of fulfillment and delivery centers nationwide. The company is a primary destination for international professionals in Europe, offering a high volume of English-speaking roles in software engineering, data science, and AWS cloud services, often accompanied by relocation assistance for specialized talent.

Founded in 1994 by Jeff Bezos in Bellevue, Washington, Amazon began as an online bookstore before diversifying into a vast range of products and services. It revolutionized the retail industry with its Prime membership and transformed the tech landscape with the launch of Amazon Web Services (AWS) in 2006.

Data Analyst Junior - 3PL Control Tower

Amazon

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The EU External Fulfilment (EF) network comprises approximately 40 Fulfillment Centers operated by third-party logistics providers (3PLs), delivering flexible and scalable solutions to complement Amazon's core fulfillment network.

Our network provides:
Capacity solutions - Flexible storage and throughput to meet dynamic demand.
Specialized operations - Hazmat handling, Bulk Wine & Spirits (BWS), Inbound Cross Dock (IXD), Storage Distribution Centers (SDC), Inventory Control Centers (ICC), and more.
Market expansion - Strategic fulfillment capabilities in emerging markets.

As EU EF undergoes operational transformation, we're building enhanced expertise in Outbound (OB) operations to drive excellence across our 3PL network.

The EU 3PL Control Tower delivers 24/7 end-to-end operational support to 3PL buildings across the EU and UK External Fulfilment chain. Our mission is to provide standardized, optimized processes with frustration-free communication, ensuring seamless collaboration between Amazon and our 3PL partners.

We're seeking a highly driven and motivated individual with operational logistics experience and an innovative, hands-on approach to join our Control Tower team.

This role involves daily operational task resolution and continuous communication with 3PL providers and Amazon teams - including problem solvers and node managers - to drive KPI performance and operational excellence.

This is an opportunity to be at the forefront of EU External Fulfilment's operational transformation, working withlogistics operations and driving meaningful improvements across a network of 40+ fulfillment centers.

Key job responsibilities
- Operational Support (Operational Pillar):
Provide reactive and proactive support to 3PL providers and Amazon internal teams.
Resolve daily operational challenges in collaboration with 3PL partners and Amazon stakeholders.
Monitor and drive KPI management across the 3PL network.
Facilitate communication between 3PLs, problem solvers, and node managers.

- Process Improvement (BI Pillar):
Lead internal projects to enhance and automate Control Tower services.
Develop business intelligence solutions to improve operational visibility.
Identify opportunities for process optimization and standardization.